Frequently asked questions
Orders & Shipping
Orders placed before 4 PM on weekdays are shipped the same day. Orders placed after 4 PM or on weekends are shipped the next business day.
You'll receive a confirmation email with tracking details once your order is dispatched.
Delivery times: 1-2 days (BE/NL), 3-5 days (rest of EU)
We ship to 12 European countries:
Belgium, Netherlands, Luxembourg, Germany, France, Austria, Denmark, Sweden, Finland, Spain, Italy, Portugal
Not listed? Contact us at hello@noverose.eu, we may be able to arrange delivery.
We offer free shipping on orders from 150+
For orders below €150, shipping fees vary depending on the destination country.
Yes, if your order hasn't shipped yet. Contact us immediately at hello@noverose.eu with your order number. We respond within 2 hours during business hours (8 AM - 8 PM CET).
Returns & Exchanges
You can return items within 14 days of delivery.
Requirements:
- Unworn with original tags attached
- Unused and in original condition
Return Shipping:
- Returns are on us when you keep at least one item or opt for store credit.
- A restocking fee starting from €6 applies to all other returns.(which vary by country)
You can easily request a return via your Nové Rose account:
- Log in to your account.
- Select the order and the item(s) you wish to return.
- Once approved, you will receive your return label and tracking information by email.
We will offer you a free exchange, gift card or a refund, as per your preference
Your refund will be processed within 2-3 business days after we receive your return.
The funds will appear in your account based on your bank's processing time (typically 1-2 business days).
Payment method: Refunded to your original payment method
Contact
Whether you’re wondering about your order, need styling advice, or simply want someone to think along with you.
Our Client Advisors are here to help.
Available every day from 8:00 AM to 8:00 PM.
Fill out the form below and we’ll take it from there.
