Shipping policy
Processing & Shipping Times
We aim to process and ship all orders within 1 business day after receiving payment. Orders placed on weekends or public holidays will be processed the next business day.
Please note that during peak seasons, sales events, or unforeseen circumstances, processing and delivery times may take longer.
Shipping Costs & Delivery Times
Free shipping on all orders from €150
Below you will find the shipping rates for orders under €150, which vary by country.
|
Country |
Delivery time |
Shipping fee |
|---|---|---|
|
Belgium |
1 business day |
€6 |
|
Netherlands |
1 business day |
€6 |
|
Luxembourg |
1–2 business days |
€6 |
|
Germany |
3-5 business days |
€6 |
|
France |
3-5 business days |
€8 |
|
Austria |
3-5 business days |
€8 |
|
Denmark |
3-5 business days |
€8 |
|
Sweden |
3-5 business days |
€15 |
|
Spain |
3–5 business days |
€8 |
|
Italy |
3-5 business days |
€15 |
|
Portugal |
3-5 business days |
€15 |
|
Finland |
3-5 business days |
€8 |
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your package’s journey.
Shipping Carriers
We work with reliable carriers to ensure your order arrives safely. Carrier selection depends on your location and the fastest available service.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us at hello@noverose.eu.
If your package is marked as delivered but you have not received it, check with your local post office or neighbors first. If the issue persists, contact us immediately.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout so your order arrives smoothly. If a package is returned to us due to an incorrect address, we’ll reach out to arrange re-shipment. The shipping costs for resending will be the customer’s responsibility.
Lost or Stolen Packages
Nové Rose is not responsible for lost or stolen packages once they have been shipped. If you believe your package has been lost, please contact the carrier with your tracking information for further assistance.
For any further shipping inquiries, please reach out to us at hello@noverose.eu.
